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Level 1 SupportThis level of support is strictly internet-based. When a user experiences a problem, the program sends a “ticket” via email to the Gator support desk. The ticket identifies the problem as well as the operational details surrounding the occurrence. There is also a searchable on-line help system including tutorials available to trouble-shoot problems and to learn more about how to navigate and operate the system.
Help SystemWith the built in user help system you are able to search for topics or key words to give you a better understanding of the page you are working on or direct you to the page you want to get to.
TutorialsBy using either the online tutorial presentations or downloading the PDF system manual you can view step-by-step instructions on completing a desired task.
Level 2 SupportThis level of support allows users to phone Gator and speak with support personnel. This service is offered for an additional annual rate. A technical support member is available during regular business hours (Pacific Standard Time). All full and sub version releases are included at no additional cost for Level 2 Support clients. |
Acteo is monitored 24/7. Our support staff is notified immediately when you have encountered an error in the system, or you send us an issue. Upon receiving an error or issue our support staff will handle the request and provide feedback as appropriate. All system users will have access to our support staff for technical assistance via the web (see level 1 support); but, in the case where more direct assistance is required there is an extended support package available (see level 2 support).